Cancellation Policy

Right of withdrawal

You may withdraw from this contract within 14 days without giving any reason, either in writing (e.g. letter, fax, email) or – if the goods have been delivered to you before the expiry of this period – by returning the goods. The period begins upon receipt of this policy in writing, but not before the goods have been received by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery). To meet the cancellation deadline, it is sufficient to send the cancellation notice or return the goods in good time.

The notice of withdrawal must be sent to Spilker

Consequences of withdrawal

In the event of a valid withdrawal, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the service received in part or only in a deteriorated condition, you may be required to compensate us for the loss of value to that extent. In the case of the provision of goods, this does not apply if the deterioration of the goods is exclusively attributable to their inspection – as would have been possible for you in a high street shop, for example. Furthermore, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the goods by not using the goods as if they were your property and by refraining from anything that could impair their value.

Items suitable for parcel post must be returned at our risk. You must bear the costs of the return shipment if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed 40 euros, or if, in the case of a higher price, you have not yet provided the consideration or made a contractually agreed partial payment at the time of withdrawal. Otherwise, the return is free of charge for you.

Items that cannot be sent by post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you upon dispatch of your notice of withdrawal or the item, and for us upon receipt thereof.

End of the withdrawal policy